CEO Mary Barra went in front of the House Energy and Commerce Committee on Tuesday and apologized for the ignition switch defect that was linked to 13 deaths. These deaths ultimately led to the massive vehicle recall, recalling roughly around 4.8 million vehicles now 6.3 million since February.
In her apology she states that the General Motors will be "fully transparent and will not shirk from our responsibilities now and in the future". The CEO sent out a sincere apology to everyone that had been affected by the recall-- especially the friends and families of those who had lost their lives or were injured. The company now places its full and undivided attention on the customers who have been affected by the recall.
New details about the defect have been coming to light from the committee, one of which is a letter from GM officials approving the "sub-standard" design for the ignition switch in 2002. The committee had found that GM had refused to fix the problem back in 2005 because the length of time and the cost of the repair would be too expensive. The increase in cost turned out to be around $.57 apiece. When asked about how will GM balance the cost and safety, Barra stated that they will take action no matter the cost. Safety is more important.
Now that GM is taking responsibility for the recall and acknowledging that there was a problem for a while that went ignored, gives some relief to the families and friends of those who lost their lives, but is "sorry" enough? Many got the chance to tell their stories of those they lost, but were met with a lot of 'I am so sorry' but little to no reaction.
Congress wonders if it will need to strengthen the 200 law that intended to improve communication between automakers and the government. Will changing or improving upon the law improve the way automobile makers deal with issues like the ignition switch defect?
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