Q. Why do some businesses have a communications policy?
A. That is a great question. For us, our communications policy is really like a secret weapon, one we only use for good, of course ... but we do use it against insurance companies.
Our communications policy allows us to do really important, high-level work for you. You see, many law firms are chaotic, and their lawyers go from one crisis to another based on a random order of phone calls and emails. They can’t do the real, important work on cases to help people, and they don’t get good results. We are different.
So, that’s why we are very strict with this policy. We want to update you and inform you on your case — that’s why we schedule calls ahead of time and only read and respond to emails during scheduled times. And when we are working on your case, there are no other interruptions.
We want to talk to you and take care of you and your family. That’s our responsibility, and we love it.